Warranty Exemptions

Conditions disqualifying a product from Warranty include but are not limited to the following:

• Any defect caused by misuse, improper installation or maintenance that is not required by TP-Link UK Lt destruction;
• Any defect caused by software, virus or improper use of self-made and non-public software;
• Any product beyond the limited free replacement and repair period;
• Any unauthorised obliteration or damage to the product barcode;
• Any discrepancy between the product type and barcode or warranty card;
• Any unauthorised modification to the supporting setting files, or any authorized disassembly and repair;
• Any defect caused by improper use in the working conditions beyond those stated in the literature (for example: working conditions that are too hot/cold, wet/dry; high sea-level; instable electric current and voltage and so on)
• Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, over exertion and so on;
• Any defect caused by transportation or loading during returning voyage;
• Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
• Any other defects that are not caused by workmanship, technique, product quality and the like;

Conditions that Disqualify Product from Warranty in the external power supply include:

• The returned power supply has obvious damage, fissure, broken legs, severe deformation;
• The returned power cord is broken, has naked core and damages like this.

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Standard RMA Service

Procedures in Detail

Step 1) Contact us through TP Technical Support team for troubleshooting and register your product at https://myproducts.tp-link.com

The following information is required:
*Model Number
*Serial Number
*Proof of purchase
*Your name, email address, contact mobile number and physical shipping address

Step 2) A representative will help you with remote troubleshooting and start RMA process once the product has been judged faulty.

Step 3) Follow the guidance to return the defective product along with RMA number to UK office at below address as soon as your RMA case is authorised by UK RMA team.

RMA Department
TP-Link UK Limited
Units 2 & 3 Riverview
142-144 Cardiff Road
Reading
RG1 8EW

Step 4) Please allow 2 business days for us to process and ship out the replacement.

Note:

• *Customer contact detail and product information will be requested to be provided in Step 1 and All provided data will be used by following GDPR policy.
• *The customer is requested to ship back the defective product first by your own cost in Step 3.
• *The postage for defective product being returned for replacement will not be reimbursed because TP-Link UK as the manufacturer don’t sell any product to the end user directly.
• *TP-Link UK is responsible for one way shipping fee in Step 4.

Advanced Service-Deposit First

In order to help our customers to get the replacement ASAP with low cost, TP-Link UK has introduced a new shipping method that means the customer can pay a deposit and small service charge to get the replacement to be delivered before sending back the defective product.

Procedures in Detail

Step 1) Pay £6 handling fee and a deposit equal to the amount of the replacement by Paypal.

Step 2) A replacement will be delivered within two working days by TP-Link UK RMA team once the handling fee and deposit have been completed.

Step 3) Deliver the defective unit by your own cost within 25 days after this service has been raised.

Step 4) The deposit will be fully refunded after the defective unit has been received by TP-Link UK RMA team within 25 days, otherwise the deposit will be charged at full price of replacement.

Note:

• *TP-Link UK can only accept the online payment through Paypal. For the customer who doesn’t have a Paypal account, please access Paypal as a guest to complete the payment.
• *TP-Link UK will be unable to process the payment through the phone or deduct the amount directly from Debit/Credit card.
• *The service charge £6 is non-refundable.
• *All payments include VAT.

Advanced RMA Service-Delivery and Collection (UK Mainland)

TP-Link UK can offer an Advanced RMA service at charging £24 for customer who expects to receive a replacement before sending back the defective product in order to reduce the interruption time. TP-Link UK RMA team will deliver a replacement and collect a defective product at the same time via courier after the service charge has been taken.

Procedures in Detail

Step 1) Select this shipping method under your TP-Link account.

Step 2) Confirm and arrange the payment through Paypal.

Step 3) Make sure the faulty unit ready to be collected after being informed the delivery/collection time.

Step 4) Hand over the faulty unit to courier and receive the replacement.

Note:

• *TP-Link UK can only accept the online payment through Paypal. For the customer who doesn’t have a Paypal account, please access Paypal as a guest to complete the payment.
• *TP-Link UK will be unable to process the payment through the phone or deduct the amount directly from Debit/Credit card.
• *The service charge including VAT is non-refundable.