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How to check and improve the network connection stability of Tapo&Kasa smart devices

Tapo Others

Updated 07-01-2024 02:38:25 AM

134092

This Article Applies to:

TL63-5 , Tapo L930-10 , Tapo L930 , Tapo C310 , HS105 KIT , KE100 , KL130P4 , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo T300 , Tapo S505D , Tapo C200 , Tapo H100 , KC300S3 , KC300S2 , Tapo L900-20 , HS200-LA , HS100P3 , KL50B , Tapo RV30C Mop Plus , Tapo L925-5 , Tapo C320WS , Tapo L900 , KC310S2 , KC310S3 , KE200 , Tapo P125M , Tapo C425 , Tapo S200B , Tapo L920 , Tapo C420 , Tapo H200 , Tapo C510W , Tapo S200D , KS230KIT , Tapo RV10 Lite , KS230 KIT , Tapo C325WB , Tapo L531E , KC105P2 , KL400L10 , HS220P3 , Tapo RV20 Mop Plus , HS300 , Tapo C310P2 , HS110 KIT , KC400 , KC401 , KS205P3 , Tapo C400 , Tapo L520E , KH300 , Tapo L920-10 , KC411 , Tapo RV30 Plus , Tapo S500 , Tapo P110 , Tapo S505 , Tapo L900-5 , KL400L5 , Tapo P115 , KL130B , KL430 , HS200 , KL110P4 , Tapo P360 , Tapo C400S1 , HS110P3 , Tapo C400S2 , Tapo RV20 Mop , KS200M , Tapo L530B , Tapo L530E , Tapo P125 , Tapo C500 , Tapo C860 , TL31 , HS210 KIT , HS210 , TL33 , Tapo C210P2 , Tapo L535B , Tapo RV20 , KE100 KIT , Tapo D230S1 , Tapo L535E , KS205 , KL130 , TC41 , KS201 , TC40 , KS200 , Tapo L535 , HS107 , Tapo RV20 Plus , Tapo D130 , HS103 , KC411S , HS105 , KL135 , HS200-BL , HS220 , KC200 , HS100 , HS220-LA , Tapo RV30 , Tapo P100 , Tapo P105 , Tapo C720 , Tapo RV30C Mop , KH100 , HS110 , TC82 KIT , KS200P3 , Tapo T110 , TC65 , Tapo S500D , Tapo RV30C , KL110 , Tapo L630 , Tapo L510 , Tapo D100 , TC60 , KL110B , Tapo D230 , TC68 , KH310 , TL135E , KL135P4 , KL135P2 , KC300 , Tapo P135 KIT , KS220M , Tapo C200P2 , Tapo RV10 , Tapo C525WB , Tapo L510B , Tapo L510E , Tapo D235 , KL120 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , HS100 KIT , KL125 , KC310 , KC410S , HS103P3 , HS103P4 , KS240 , KL60B , Tapo S120 , Tapo L920-5 , TL61-5 , HS103P2 , TP15 , TC85 , Tapo C110 , KL420L5 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , TC82 , Tapo P100M , KC120 , TP25 , KC125 , KL50 , Tapo C420S1 , Tapo P135Kit , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , Tapo C125 , Tapo C120 , TC73 , TC72 , Tapo C121 , TC71 , TC70 , Tapo P306 , Tapo C110P4 , Tapo C110P2 , KL125P2 , KL125P4 , TP10 , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo T310 , Tapo C212 , KC420WS , KS225 , Tapo H900 , Tapo D660 , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , HS200P3 , Tapo H110 , Tapo L900-10 , EC70 , EC71 , KC100 , Tapo RV70 Omni , KS225P3 , KC105 , Tapo C225 , Tapo P400 , Tapo C220 , Tapo C100 , Tapo C101 , KL430E , Tapo H100M , KC110 , KL60 , EC60 , Tapo L720W , KC115

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

Due to a variety of user installation environments and network topologies, your smart devices may have some connection problems under certain conditions, such as a delay in live view, slow loading, unstable network, and other problems.

This FAQ will guide you through checking and improving the stability of the connection between your smart devices and your phone on your local network for better performance.

Part 1. Check the signal strength of the TP-Link smart device

If your device is connected wirelessly to a Wi-Fi network, you can check the received signal strength on the app.

Tapo APP -> tap in the left top -> Device Settings -> Device info -> tap Wi-Fi icon to see signal strength (the value of RSSI).

Strong: more than -50 dBm

Good to Average: among -70 dBm to -50 dBm

Poor: less than -70 dBm

Part 2. Check the delay between a smart device and a phone on the local network

Due to different network topologies and wireless interference, we still need to check the actual delay between the smart device and the phone via the Ping command if there is a connection issue (such as slow loading, unstable issue, etc.).

Here we use the APP “Network Analyzer” as an example.

Step 1: Install the test APP “Network Analyzer” on your phone.

For Android: https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an

For iOS: https://apps.apple.com/app/network-analyzer/id562315041

Step 2: Check the IP address of the smart device you want to test on the Tapo APP.

You can find the IP address of the smart device on the device’s Device Settings -> Device Info page.

Step 3: Ping the IP address.

Open the “Network Analyzer” APP, go to Tools -> Ping, and input the IP address of the camera, then tap on “Start”.

Step 4: Check the test results.

If your test results show that many data packages are lost, it means your network is not stable.

If the data package delay is over 100ms, accessing to your device can be relatively slow.

Part 3. How to improve the network connection stability

Please refer to this FAQ for detailed troubleshooting steps.

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