How to set up Deco with Virgin Media (UK)
9330 Virgin Media Broadband connections include FTTC and FTTP connections, configurations on the Deco vary depending on the connections available at your home.
Virgin Media use coaxial cables in their network that deliver super speeds to user’s home, but traditional FTTC networks are still using copper phone lines. If you are a FTTC customer, it’s likely you’ll have a Virgin Media Hub (Cable modem router). You need to connect the Deco to the Virgin Media hub and use both devices together.
Please connect Deco to the Ethernet port of the Virgin Media Hub with an Ethernet cable and follow the in-app instructions.
At the step where to enter your internet connection type and VLAN ID, Please select “Dynamic IP” and turn “IPTV/VLAN Settings” off.
You will have double NAT in the network this way. If you’d like to avoid double NAT, you can then set up the Deco into AP mode, while you may note that you will lose some advanced features of Deco if Deco works in AP mode. To know the difference between Router mode and AP mode of Deco, please click here.
Once completed, it’s suggested to disable the Wi-Fi of the Virgin Media Hub to reduce interference to the Deco’s wireless network.
Here is a detailed explanation on how to turn off Wi-Fi on Virgin Media Hub.
Another way to avoid double NAT the network is to Put Virgin Media hub to bridge mode (modem-only mode) and then set up the Deco following the in-app instructions. You will need to reach out Virgin Media to get your internet connection type and VLAN ID, then enter to the Deco.
To put Virgin Hub Bridge mode, please refer to:
If you are a FTTP or full fiber customer, it’s likely you’ll have a Virgin Media Hub (fiber modem router). You need to connect the Deco to the Virgin Media hub and use both devices together.
You can simplify connect Deco to the Ethernet port of the Virgin Media hub with an Ethernet cable and follow the in-app instructions.
At the step where to enter your internet connection type and VLAN ID, Please select “Dynamic IP” and turn “IPTV/VLAN Settings” off.
You will have double NAT in the network this way. If you’d like to avoid double NAT, you can then set up the Deco into AP mode, while you may note that you will lose some advanced features of Deco if Deco works in AP mode. To know the difference between Router mode and AP mode of Deco, please click here.
Once completed, it’s suggested to disable the Wi-Fi of the Virgin Media Hub to reduce interference to the Deco’s wireless network.
Here is a detailed explanation on how to turn off Wi-Fi on Virgin Media Hub.
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