Warranty & Replacement Policy

Limited Warranty

TP-Link Nordic provides a limited warranty period on different type of product which is purchased from our authorized TP-Link Nordic distributor/retailer. It is a risk for customer to purchase a TP-Link product from an unauthorized dealer or personal because our warranty will not be valid on unoriginal product.

TP-Link Nordic warranty starts from the purchase date of your original product no matter how many replacements are made during the warranty period. The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty. PLEASE RETAIN A COPY OF YOUR INVOICE/RECEIPT to verify the purchase for any future warranty claim. TP-Link Nordic may decline to provide a replacement if the customer is failed to produce the effective invoice/receipt.

TP-Link Nordic will only replace with a same model or an equivalent product as long as the defective product is covered by the term of our warranty. The maximum liability of TP-Link Nordic is equal to or no higher than the product's purchased price and TP-Link Nordic will not offer any option for refund because we as the manufacturer do not sell our product to the end user directly.

Warranty Period

As of February 20, 2017, TP-Link Nordic will offer a 3 Year Warranty program on our selected SOHO Products. The warranty period will be automatically upgraded to 3 years, and you will no longer be required to register products on our website as soon as your SOHO Product is purchased. 

 

 

¹Note: 2 Years warranty for all Smart Home Products.
²Note: TP-Link Nordic will honor the lifetime warranty for all SMB Products purchased after 15th May 2015.
You can receive warranty entitlement for the products with “LIFE TIME WARRANTY” label. Warranty for products ends five years after the product is listed as "End of Life".

³Note: TP-Link Nordic provides 5 Years warranty for all SMB Products purchased before 15th May 2015.
⁴Note: Power supply for all of routers and switches, TP-Link Nordic provides 2 Years warranty. 
*1 Year warranty for UB400 Adapter.

 

Replacement Procedure

Option 1. Express Replacement 

If you are experiencing with the defective product under the warranty period, please first contact your original distributor/retailer to ensure a rapid replacement and they will cover the cost of sending the faulty product back to them for a replacement or a refund.

 

Option 2. Standard Replacement

If your original distributor/retailer no longer accepts your claim, you are welcome to require a replacement through TP-Link Return Material Authorization (RMA) team by the following steps as below.

Step 1) Contact us through our Technical Support Email support.se@tp-link.com or Hotline 029 1700425. A representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide you with a unique RMA number.

Step 2) TP-Link Hotline Support team will send an email to explain the RMA process.

Step 3) Produce the effective invoice/receipt to TP-Link Nordic RMA team for approval.

Step 4) Return defective product along with RMA number to TP-Link Nordic RMA team.

Step 5) TP-Link Nordic RMA team will deliver a replacement next two working days of receiving the defective product.

Please note: 

• Customer contact and product information will be requested in Step 1.
• The customers are responsible for the one-way shipping fee when sending the defective product(s) to TP-Link Nordic RMA team.
• TP-Link Nordic is responsible for the one way shipping fee in Step 5.

• Calls generally cost depending on rate of different carriers and countries. 
• For Nordic customers, after you send email to us, you will receive our reply in 24 hours.
• Please note for health and safety reason, we would not accept the customer to drop off the faulty device at office for a replacement. All faulty devices are requested to return by post and we will follow our RMA policy to process the replacement through RMA procedure.

Appendix:

1. The warranty service above is only valid for products sold and used in the TP-Link Nordic. TP-Link Nordic is not responsible for International Warranty Service. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-Link Nordic.
2. Any warranty service made by the distributor is beyond this warranty policy, TP-Link Nordic shall not be held liable. Please obtain documents during purchase in order to be honoured by the distributor.
3. Any direct or indirect damage that prohibited the product to function normally, TP-Link Nordic shall only be liable for the duties stipulated by the state law.
4. TP-Link Nordic shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
5. TP-Link Nordic reserves all rights including interpretation and modification to this warranty policy.