Troubleshooting for failing to set up a connected Matter device with another smart home App

Troubleshooting
Updated 08-02-2023 11:30:04 AM 7112
This Article Applies to: 

This article will help you resolve the issue of sharing the Matter device with another Matter third-party App. If the issue still persists after you have done the troubleshooting steps below, please contact TP-Link support for further help via the link: Contact | TP-Link

Matter’s multi-admin support allows your Matter-enabled smart home device to be controlled using multiple smart home systems or assistants. For example, your TP-Link Matter-enabled device could be set up with Alexa, then could be shared with Google Home or more Matter-enabled smart home systems. If you are trying to know how to share your connected Matter device with another smart home system, please refer to the FAQ How to set up a connected Matter device with another Matter-enabled third-party App.

If you fail to set up my connected Matter device with another smart home system, please refer to the following troubleshooting steps:

(1) If your Matter-enabled device does not show up or the pairing code cannot be created on the App where pairing has been completed. Please reboot your Matter-certified device.

(2) Don't create pairing codes in Apps of multiple smart home systems in a row. If the first created pairing code is not used or expires, the subsequently created codes are invalid.

(3) Please complete the setup before the code expires.

Notes:

In Google Home, the code will expire 3 minutes after it is generated.

In Apple Home, the code will expire 5 minutes after it is generated.

In Alexa, the code will expire 15 minutes after it is generated.

In Samsung SmartThings, the code will expire 15 minutes after it is generated.

(4) Please ensure that the pairing code page of the App remains open when you enter the numeric code (or scan the QR code) for your Matter device to pair with another App.

(5) Reboot the hubs and the Matter device, clear the cache of the Apps, and restart the Apps to try the setup again.

Note:

Before you set up your connected Matter device with Alexa, please upgrade the software version of your Alexa Echo to 8624646532 or later.

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