What should I do if I can't view the Tapo&Kasa camera?

Step 1

Check the system LED status of the Camera and make sure it’s solid green. Otherwise, reset the camera to factory default settings as per the UG, and then reconfigure the camera.

Step 2

Make certain the phone and camera are on the same Wi-Fi network, close the Tapo app, and launch it again.

Step 3

Disable the VPN connection (if there is one) and Cellular Data on the phone for a try.

Step 4

Try with another phone and ensure it is connected to the same Wi-Fi network as the camera.

Step 5

Try to disable client isolation/firewall/access control on the router, and restart both the router and camera for a try.

Step 1

Make certain you can view the camera in the internal/local network. Otherwise, go through the process as per Case 1.

Step 2

Make certain there is internet access on the phone, or simply try with another phone.

Step 3

Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data).

Step 4

Confirm if there is any firewall or ACL setting on the host router, and disable it.

Step 5

Try to connect to the router’s guest network for a try.

Sometimes you may find that you can't watch the TP-Link camera live view or playback properly, the video takes a long time to load, keeps spinning, or even fails to load (Error: "Try Again") and needs to be reloaded several times.

For this situation, the following suggestions may help you.

1. Ensure that the camera receives a strong Wi-Fi signal from the router.

How to check the network connection stability of a Tapo Camera

2. Ensure both camera firmware and Tapo App are up-to-date

3. Check if you can stream the camera properly in the local network.

Try connecting your phone to the home Wi-Fi network and see if the camera live view or playback videos load properly.

4. Try a different network on your phone, such as using mobile data or connecting to a different Wi-Fi network.

Ensure the internet quality and signal strength is good on your phone.

5. Ensure VPN is OFF on your mobile device.

6. Force close the app and restart the app.

7. Try a different mobile device to stream the camera if you own one.

1. Check the internet quality and signal strength of the phone. Try to switch to another network if the signal is weak or unstable.

2. Check the signal strength of the camera. If the signal is weak, try to move the camera closer to the router.

How to check the network connection stability of a Tapo Camera

3. Disable the VPN connection (if any) on the phone, and re-open the APP for a try

4. Lower the video quality.

5. Check whether there are electronic devices around the camera that may cause interference with the signal, try to place the camera away from these devices. For example, a running microwave oven, hair dryer, TV, etc.

6. Check if the video plays normally on the local network.