Some users may experience an issue that the Deco units/clients are online but appear to be offline in the Deco app. Below are the instructions to troubleshoot.
Q: What’s the phenomenon of the problem?
1) Your app will show one or more Deco units “Disconnected from other Decos”.
2) Some online clients appear on the Offline Devices list.
Q: How to solve the problem?
1) If the Deco units show offline
Firstly, connect your phone to Deco’s Wi-Fi network, ensure Deco has internet access. If not, refer to the link to troubleshoot.
If Deco does have internet access, try to follow one of the steps below to refresh the internet status.
a) Click the Internet icon and then tap on the offline Deco unit. Then tap “Try Again” to refresh the status.
b) Swipe down the app Home page and then release it.
c) Force to close the app and launch the app again.
*Note: It may take several attempts for the app to refresh successfully.
2) If a client shows offline
Please ensure you have not configured a static IP address on the client.
If you are still having issues after trying the above suggestions, we recommend you contact our Customer Support.
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
Dissatisfied with product
Too Complicated
Confusing Title
Does not apply to me
Too Vague
Other
We'd love to get your feedback, please let us know how we can improve this content.
Thank you
We appreciate your feedback. Click here to contact TP-Link technical support.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Cookie SettingsAccept All Cookies
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager & Google Optimize
155691 
