Problems you may come across during the driver installation of the TP-Link wireless adapter

For most of TP-Link wireless adapters, some Windows operation systems have equipped with the built-in inbox driver, which means that you could plug and play.

While for others, you need to install the adapter’s driver by yourself. And you will go through following procedures:

1. Detect the wireless adapter on your computer

2. Find and download the driver of this adapter

3. Install the driver on your computer manually.

Following are some problems you may come across during these procedures.

Case 1. Confirm that the wireless adapter has been detected by your computer.

Make sure you have plug the wireless adapter into the interface of your computer correctly. Then you can go to Device Manager to make further check. It would show as an unknown device if the wireless adapter has been detected, as the following picture.

Case 2. Find the driver of this wireless adapter for your computer.

Please refer to How to find suitable driver for my network adapter.

Case 3. Uninstall old driver of TP-Link network adapter on your computer.

If you have installed the old driver before and want to update it to the latest, you need to first uninstall the old driver totally from your computer and then reinstall the new driver.

1. Go to Control Panel > Uninstall a program, find the TP-Link adapter driver, and then uninstall it, as the following picture.

2. Run the installation file “setup.exe” to install the new driver.

3. If this driver cannot be installed, please try to scan your PC and see whether it has virus.

Case 4. The process of installing driver.

Normally it will take about 3~5 minutes to finish the installation, but sometimes it may take far more time about 15 minutes, especially when you install the driver on an old computer. Thus, please be patient even if it seems that the installation stuck at a specific percent for some time.

But if the installation stuck more than 20 minutes, please contact TP-Link technical support team for further help.

Case 5. Confirm if the driver has been installed successfully.

You may refer to How to check if I have installed the driver for my adapter successfully or not on windows.

If you fail to install the driver, please refer to what should I do if I cannot install the driver of TP-Link Network Adapter on Windows computer?

If It still can not fix the problem, please check the driver version and then contact support.

How to check the driver version?

Please go to the “Device Manager”, then please click the “Network adapter>>TP-Link wireless adapter>>Driver”, then you can find the driver version here.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.