Frequently Asked Questions about Tapo Smart Plugs

You can check if the total draw and wattage of devices Plugged into the Tapo Smart Plug are within the rated amperage and wattage of the Tapo Smart Plug.

To find the rated amperage and wattage of the Tapo Smart Plug, please go to TP-Link official website to chek its datasheet and specification, like Tapo P100.

3. How do I tell if the Tapo Smart Plug is compatible with my router?

The Tapo Smart Plug is compatible with all of the wireless routers as long as the router supports 2.4Ghz frequency.

4. Where to check the energy usage of the energy monitoring-supported Tapo Plug?

Please click here to get the detailed steps.

5. Can Tapo Smart Plug work with third-party APP, like Smart Life, Apple Home Kit, etc.?

Tapo Smart Plugs work with Tapo, Alexa and Google Home APPs.

Note: To use the Tapo Smart Plug with Alexa and Google Home Apps, you have to complete configuration steps for the Tapo Smart Plug via Tapo APP firstly.

6. Can the Tapo Smart Plugs be controlled via voice commands?

Yes, you can control the Tapo Smart Plugs via voice commands through Alexa and Google Home.

How to control Smart Devices by Google Home with voice commands

How to control Smart Devices by Amazon Echo with voice commands

7. If I only want to use the Alexa APP to operate the Tapo Smart Plugs after configuration, can I delete the Tapo APP?

Yes, you can delete the Tapo app and use the Plug with Alexa only after configuring it using the app and associating it with Alexa. You won't be able to use all of the Smart Plug's features, though.

8. Can the Tapo Smart Plug join a captive portal-secured wireless network?

No, the Tapo Smart Plug only supports WPA-PSK, WPA2-PSK, and WPA3 for wireless security.

9. Can I remote-control the Tapo Smart Plug?

Yes, as long as the Tapo Smart Plugs are connected to a working internet.

10. How can I use the Tapo Smart Plug once again if I switch to a new router?

I have two recommendations for you:

Push the button for 10 seconds to reset the device and start over, or for 5 seconds to put it in configuration mode and connect to a new network.
Set your wireless network to the same name and password as your old router. You don't need to set up the Tapo Smart Plug from scratch because the smart home gadget just recognizes networks based on their SSID, security type, and password.

11. Can I make use of the Tapo Smart Plug without an internet connection?

No, the Tapo Smart Plug need to be connected to the internet.

12. Is the Tapo Smart Plug outdoor-compatible?

The Tapo Smart Plug is not appropriate for outdoor use because it is neither waterproof nor dustproof.

13. Can I check the status of the washing machine using the Tapo Smart Plug?

For Tapo P110/P115, you may use the energy monitor data to determine whether the washing machine is still in use.

14. How many schedules can I set up for the Tapo Smart Plug?

You can add up to 32 schedules for each Tapo Smart Plug.

For more details, please refer Common questions about Schedule and Away mode of Tapo devices (Smart Plug, smart lighting,smart switch)?

15. Can I set the Tapo Smart Plug to turn on and off at intervals of around 5/10/30/60 seconds for a full 24 hours?

No, Tapo Smart Plug doesn’t support working like that.

16. Can I use multiple phones to control the Tapo Smart Plugs?

Yes, you can share your devices with your families or log into the Tapo APP with the same TP-Link ID to multiple phones.

17. Can the energy monitor data of Tapo P110/P115 be exported?

No, the energy monitor data can’t be exported.

18. Can I Plug in a power strip to the Tapo Smart Plug?

Yes, you can Plug a power strip into a TP-Link Smart Plug and turn it on/off via the Tapo app or voice command with Amazon Echo/Google Assistant. The total draw and wattage of devices Plugged into the power strip should be within the rated amperage and wattage of the Smart Plug.

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Troubleshooting

1. What should I do if I fail to configure the Tapo Smart Plug?

Please click here to get suggestions on how to solve the issue.

2. What should I do if the Tapo Smart Plugs keep show offline?

Please click here to get suggestions on how to solve the issue.

3. What should I do if my Alexa/Google home fails to control my Tapo Smart Plug?

Please click here to get suggestions on how to solve the issue.